Exentra Transport Solutions Limited Privacy & Cookie Policy
Privacy & Cookie Policy effective as of May 25th 2012
Exentra Transport Solutions Limited has created this privacy policy to demonstrate our commitment to customer privacy. Privacy on the Exentra Transport Solutions Limited web site is important to us. We reserve the right to change this policy and will post notification of the change on our web site thirty days prior to the effective date of change.
For the purpose of the Data Protection Act 1998, the data controller is Exentra Transport Solutions Limited of 9 Avon Reach, Chippenham, Wiltshire, SN15 1EE which is a company registered in England under company number 3069504 and VAT Number (GB) 660929416.
Collected Information
We require customers who register to use the products and services offered on our web site to give us contact information, such as their name, address, e-mail, and telephone number. We use collected information to provide support, updates, and communicate with you about our products and services. We may also use the information to provide a customer newsletter. Customer email addresses and any personal customer information will not be distributed or shared with third parties, except that third parties may be engaged to communicate with you on our behalf. Customers can opt out of being contacted.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Except as we state at the time we request information, or as provided for in a user license, subscription, or other agreement, we do not disclose to third parties the information provided. Exentra Transport Solutions Limited uses a third-party processor (Sage Pay) to execute credit card transactions. This processor is not permitted to store, retain, or use the information provided, except for processing credit cards.
Exentra Transport Solutions Limited may collect information from visitors to and customers of the web site, such as Internet addresses. This information is logged to administer our web site.
Cookies
What is a cookie?
A cookie is a small file of letters and numbers downloaded on to a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device.
Cookies may store user preferences and other information, and be used to gather anonymous analytics that help us improve our websites based on how people use them. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent, however some website features or services may not function properly without cookies.
You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.
How we use cookies
Exentra only uses first-party cookies to track visitor interactions and do not collect any personal information in these cookies. Browsers do not share first-party cookies across domains. We use cookies to gather anonymous usage statistics via Google Analytics, which help us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.
Category 1 Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Summary – These cookies enable services you have specifically asked for.
Category 2 Performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Summary – These cookies collect anonymous information on the pages visited.
Cookies used on this website
Below is a summary of the cookies used by this website.
Cookie name: PHPSESSID
Category: 1 – Strictly necessary cookie
Purpose: Tracks users within the website and enables use of shopping cart, etc.
Cookie name: _utma
Category: 2 – Performance cookie
Purpose: Saves information about total number of visits to the site, the time of the first visit, previous visit and current visit. This is a persistent cookie with a lifespan of 2 years.
Cookie name: _utmb
Category: 2 – Performance cookie
Purpose: Used to record information about what happened during the current visit or session, including the ability to tell when a session ends.
Cookie name: _utmc
Category: 1 – Strictly necessary cookie, 2 – Performance cookie
Purpose: Session cookie that expires at the end of the current session/visit.
Cookie name: _utmz
Category: 2 – Performance cookie
Purpose: Saves info relating to how a user arrived at a site, the channel though which they came, date/time info and what keywords they used if they arrived via a search engine.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.